Frequently Asked Questions

How do I book a cab with GoKem?

Booking is as simple as sending a message! Scan the QR code or click on the 'Connect on WhatsApp' button. Send "Hello GoKem" to start a chat and our automated assistant will guide you through selecting your service, route, time, and vehicle. It only takes a minute!

Do I need to download an app?

No, absolutely not. That's the beauty of GoKem. Our entire service works within WhatsApp, an app you already have and trust. No downloads, no sign-ups, no new passwords to remember.

How do I pay for my ride?

You pay your driver directly at the end of the trip. All our drivers accept both cash and UPI (like GPay, PhonePe, etc.). The fare estimate is provided upfront during the booking process.

Can I pre-book a ride for a future date or time?

Yes! GoKem is a pre-booking service. You can book your cab for today, tomorrow, or any time later in the week, making it perfect for planning airport transfers and other important trips.

Are your drivers safe and verified?

Safety is our top priority. Every driver on the GoKem platform is a verified member of one of the region's top official taxi associations. We partner directly with these associations to ensure you ride with experienced, professional, and trustworthy local drivers.

What types of vehicles are available?

We have a wide range of vehicles to suit your needs, including comfortable Sedans (like Swift D'Zire, Ciaz), spacious SUVs (like Grand Vitara, Creta), and large MPVs (like Innova Crysta, Ertiga) for families and groups.

What routes and services do you offer?

We specialize in all key travel routes for the region, including:
- Airport Transfers (Guwahati & Shillong)
- Railway Station Transfers (Guwahati)
- Inter-City Travel (between Shillong and Guwahati)
- Full-Day Rentals for local sightseeing

What happens if my flight or train is delayed?

When you receive your driver's details, you are in direct contact with them. You can easily inform them of any delays via a simple call or WhatsApp message to coordinate a new pickup time.

For Hotels, Homestays & Tour Operators - How can I use GoKem for my guests?

GoKem is your perfect digital travel desk. You can use our WhatsApp service to pre-book reliable airport pickups, sightseeing tours, and other transfers for your guests, ensuring they have a seamless travel experience from start to finish. It's a premium service that adds value to their stay.

For Drivers - How can I join the GoKem platform as a driver?

We partner directly with established local taxi associations. If you are a member of one of our partner associations, you can start the onboarding process by sending "Drivers Only" to our main WhatsApp number. If your association is not yet partnered with us, please ask your association leaders to contact our team.